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The Best Way to Recover Failed Payments for a Membership Site

By Jared Dees

I have to say that Casey Graham’s interview on the Smart Passive Income Podcast was an eye-opener.

There are more than 1,000 members of The Religion Teacher and a lot of delinquent payments each month.

“Delinquent” makes them sound like bad people and they are absolutely not that. It’s not like I expect them to remember me among their many other companies to call with updated credit card information.

Samcart and Stripe, which I used to process payments, do a good job sending automated emails to recover payments, but the best thing to do is pretty simple.

Personal outreach.

Send a quick, personal email to let someone know their payment failed and why (if it is easy to see).

That personal touch goes a lot way.

I need to systematize it and make sure I’m reaching out early and often when a membership payment bounces.

April 21, 2018 Filed Under: On Entrepreneurship

About Jared Dees

Jared Dees is passionate about sharing practical resources to teach faith. He is best known for his website The Religion Teacher and is the author of many books including 31 Days to Becoming a Better Religious Educator, Christ in the Classroom, and Beatitales: 80 Fables about the Beatitudes for Children.

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Jared Dees is passionate about sharing practical resources to teach faith. He is best known for his website The Religion Teacher and is the author of many books including 31 Days to Becoming a Better Religious Educator, Christ in the Classroom, and Beatitales: 80 Fables about the Beatitudes for Children. See all of Jared's Books →

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